SMART Personalized, Consistent, Compliant

Elevate Customer Communication

Deliver exceptional customer experiences through streamlined, personalized, and compliant communications across every touchpoint with our expert CCM solutions.

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Personalized Omni-Channel Delivery

Understanding Customer Communication Management

Customer Communication Management (CCM) is the strategic process of creating, managing, delivering, and storing personalized and consistent communications across all omni-channel touchpoints throughout the customer lifecycle. Eurus Solutions empowers businesses to leverage robust CCM software for enhanced customer experience, improved efficiency, and ensured regulatory compliance. By automating and centralizing communication workflows, you can deliver the right message to the right customer at the right time, fostering stronger relationships.

Engagement, Efficiency, Compliance

Benefits of Strategic CCM

Implementing an effective CCM strategy drives deeper engagement, boosts operational efficiency, and simplifies regulatory compliance—all in one cohesive approach. Eurus Solutions empowers you to capture these benefits seamlessly.

Engagement

Personalized communication that builds loyalty.

Efficiency

Automated workflows saving you time and effort.

Compliance

Consistent processes to minimize risks.

End-to-End Management

Tailored CCM Solutions Expertise

Document Automation

Streamline creation & delivery of invoices, statements, and contracts with advanced templating.

Omni-Channel Delivery

Ensure consistent messaging across email, SMS, print, portals, and more.

Personalized Communication

Leverage data insights to deliver relevant, engaging messages to each customer.

Content Management

Centralize creation, storage, and management of your communication templates.

Workflow Automation

Automate processes to boost efficiency and reduce manual errors.

Regulatory Compliance

Implement controls & audit trails to meet industry-specific requirements.

Engagement, Efficiency, Compliance

Your OpenText Exstream Partner

Eurus Solutions delivers deep expertise in implementing and optimizing OpenText Exstream. We provide reliable, tailored solutions focused on tangible results and enhanced customer experiences. Our proven track record and commitment to understanding your unique challenges make us the ideal partner for your omni-channel communication needs. We leverage Exstream’s capabilities to streamline workflows, address complex document requirements, and ensure consistent, personalized messaging across all channels.

Empowering Growth, Together

Customer Success Stories

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CCM Legacy Modernization

A leading New York insurance company enhances customer satisfaction by optimizing communication methods for seamless home, auto, and business coverage.

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Digital Services to a leading bank with OpenText Exstream platform

A bank partners with AdventSys to implement bank statement generation using OpenText Exstream CCM, ensuring efficient and accurate production for enhanced customer experience.

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Bundled Communication solution for a Credit Card issuer

A bank seeks to replace its credit statement generation app with OpenText Exstream CCM, a fast-growing solution for enhanced customer communication management.

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Ultra personalized Communication for an insurance company

Modernize your documents, letters, and templates by migrating to a flexible CCM platform. Scale easily, adapt to evolving business needs, and generate real-time communications.