Ultra personalized Communication for an insurance company

Ultra personalised Communication for an insurance company

The agenda of the new requests search out remodel existing documents, memos and templates to CCM floor whichever will be adaptable and responsive to meet the changing enterprise needs and produce real-chance of communications. The client cherished to address result challenges that are impacts the result.

 

Business Challenge

The customer wanted to address production challenges which are impacts the production.

  •  Understand the design of the origin structure (Internal Product of the Customer).
  •  Extract inputs straightforwardly from SQL databases utilizing Stored Procedures and System DSNs.
  •  Integrate CCM accompanying SMS and Email Service Providers.

In Numbers

  •  Around 30 applications were immigrated to OpenText Exstream.
  •  Added another 100+ requests for cluster and real-time.
  •  Live Editors were used to tailor-make the content.
  •  Promotional and Transactional Emails were created by crates.
  •  Integration accompanying actual and Document Management Systems (DMS)

Eurus Solution

Eurus solution offering included creating suite of applications that can address customer challenges.

  •  Documents/Letters were converted to Exstream.
  •  Email Templates were designed using Containers.
  •  PDFs were protected by Digital Signatures.
  •  Communications were logged into External Database to track the status with resending feature.
  •  Live Editors were used to allow business users to customize the content.
  •  Reusable components to improve the performance.

Client Benefits

  •  Easy integration with Print, Email, SMS and Archival Channels.
  •  High Quality PDFs .
  •  Digital Signatures on PDFs to protect the communication Capability of transferring around 150,000 promotional emails in one hour.
  •  Communication Status Update and Tracking features in Reporting Tool.