Bundled Communication solution for a Credit Card issuer

Bundled Communication solution for a Credit Card issuer

A fast-growing bank wants to replace a current credit statement generation applications with OpenText Exstream CCM solution.

 

Business Challenge

The customer wanted to address production challenges which are impacts the production.

  •  Generate Credit Card Statements for all logos and templates Solution should be able to pull up the marketing images and offerings from JPEG/TIFF files.
  •  Solution should be able to send at least 200,00 emails in one hour.
  •  Solution should have a feasibility to encrypt the PDFs.
  •  Solution should send SMS communication with bitley link and allow the user to download the PDFs.
  •  Reports to Business and IT stakeholders.

The customer wanted to address production challenges which are impacts the production.

  •  Handling multi language communication.
  •  Single template in Exstream to handle multiple logos and colors.
  •  Container based design for Email Templates
  •  Mouse over features in Exstream’s 9.5
  •  Handling multiple flows to generate single communication
  •  SMS contents with bitley link
  •  Integration with Archival servers

Eurus Solution

Eurus solution package including creating suite of applications that can address customer challenges.

  •  Build centralized architecture.
  •  Single template has been designed in Exstream to handle around 40 templates.
  •  Business conditions are applied on appropriate objects .
  •  Reusable components were created to meet the performance and save development/testing effort.
  •  Command Center has been used to process the batches and deliver outputs to multiple delivery channels.

Client Benefits

  •  Improved performance of batches, were able to generate 200,000 communications in one hour.
  •  Seamless integration with Archival system.
  •  Emails can be retriggered.
  •  External Database where communications will be logged and tracked for business users.
  •  Access to trigger batches through SOAP, ACTION and REST API calls.